Our Returns policy

All of our CD's are manufactured to order and we believe that you have ample opportunity, before placing your order, to confirm both the quality and content of our products. Due to this, and the fact that these items can easily be copied, we only accept returns in the following circumstances:

1. There is a fault with the item(s) and it fails to function correctly.
2. The item(s) arrived in a damaged condition.

In all cases you should contact us immediately at the email address on the contact page. We may require the item to be returned to us at the address on the contact page, with a note stating what the problem is. We will test the item, where relevant, and if found to be faulty, replace it free of charge. If we can find nothing wrong with the item then it will be returned to you.

Should you wish to return the item(s) for any other reason then they will only be accepted in an unused condition, provided the seals are not broken. In this case, an administration charge of £2 will be levied and the remainder of your order value will be refunded to you through PayPal.

Your statutory rights are not affected.

Ways to Pay

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You can pay with either credit or debit cards through the PayPal system, and will not be required to create an account. It works just like any other payment processor and is totally secure. You can of course also pay using your PayPal account if you wish.

We also accept payment by sterling cheque drawn on a UK bank, payable to
UK Genealogy Archives
and sent to:

UK Genealogy Archives
Thorpe House
Church Hill
Stalbridge
STURMINSTER NEWTON
Dorset
DT10 2LR
United Kingdom